{"product_id":"aglonema-big-roy","title":"Aglonema Big Roy","description":"\u003cspan\u003eHappy Shopping :) Aglaonema Big Roy || FREE phytosanitary certificate, DHL express\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e“Please read our Shop Info and our Term \u0026amp; Condition before you order. Our shop info \u0026amp; Term Condition is a basis of transaction agreement for each parties (Buyer \u0026amp; Seller).”\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003ePlant Description :\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e“Photos are for reference only (The plants sent will be more or less like in the photo).”\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eTerm \u0026amp; Condition :\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e1. General Term\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e1.1. By purchasing plant overseas, customer are aware that plant might not be in its best condition\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ewhen it arrives due to long transportation process and plant state (with or without root). It will take\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003esome times to recover.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e1.2.It is with best assumption that customer has the knowledge and experience to take care of the\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eplants.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e1.3.It is customer’s responsibility to understand whether the plants are forbidden or not in their\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ecountry and understand the import requirement in their country.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e1.4.Customer shall input the phone number and email address for DHL\/EMS info. Many failure of\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003edelivery caused by Customer Uncontactable. DHL Express requires acceptance signature on\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003edelivery.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e1.5.We don't accept cancellation order after 2 days order received.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e1.6.We accept return for dead plant,but not for dead leaf.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e2. Export Process\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ewill be a reference for all Export Documents.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e2.2. We don't accept any request shipping with declare as Non Plant or other illegal action.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e2.3. Please note that some countries require Import Permit or other document. It is customer\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eobligation to provide the required Import Permit. For example :\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ea. Customer from Canada is required to provide Import Permit.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eb. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eApplication for Certificates) from The Horticultural Marketing Inspectorate Government of\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eUnited Kingdom.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ec. Customer from USA shall provide import permit for purchase more than 12 plants.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. It\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eusually takes 7-10 working days.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003e3. Custom \u0026amp; Shipping Process\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eup in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003esecondary packaging.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e3.2. We will provide tracking number Etsy System.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. In\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eterm of delay, Customer shall contact DHL\/EMS contact centre\/ local call centre.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003epassed the quarantine inspection and meet customer’s country requirements.\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e3.7. When normal custom process has been passed (maximum 3 days) and the plants die because of\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ebad preparation by Our Team, customer may propose plant replacement. To be eligible for plants\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ereplacement, pictures or video of the plants conditions must be sent as a proof,\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ewithin 24 hours after plants arrival.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eBY ORDERING PLANT, CUSTOMER AGREE TO BE BOUND BY THESE TERMS \u0026amp; CONDITIONS\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eTop-notch support :\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eAny question? Our team is just contact seller away! Aglaonema Big Roy || FREE phytosanitary certificate, DHL express\u003c\/span\u003e","brand":"Rakayana Agrinusa","offers":[{"title":"Default Title","offer_id":43424651673757,"sku":"AglonemaBigRoy","price":16.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0581\/4229\/4173\/products\/aaec2acb-fab4-4e97-919a-c4e15080a861.jpg?v=1678039503","url":"https:\/\/www.rakayanaagrinusa.com\/products\/aglonema-big-roy","provider":"Rakayana Agrinusa","version":"1.0","type":"link"}